At Kathasala.com, every Lakshmi Kamala is handcrafted with care and devotion. Since each piece is unique, we want to ensure our customers are happy with their purchase. Please read our return and refund guidelines carefully.
✅ Eligibility for Returns
You may request a return only if:
- The product is damaged or defective upon delivery.
- You received the wrong item compared to your order.
👉 Returns for reasons such as change of mind, personal dislike, or minor handmade variations (color, size, texture differences) are not accepted, as each piece is individually handcrafted.
📦 Return Process
- Contact us within 48 hours of receiving the product at support@kathasala.com with:
- Order ID
- A clear photo/video of the product issue
- Order ID
- Our support team will verify the issue and guide you with the return process.
- The product must be returned in its original packaging within 7 days of approval.
💰 Refunds
- Once the returned item is received and inspected, we will process your refund.
- Refunds will be issued to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable.
🔄 Replacements
If available, we may offer a replacement piece instead of a refund. Since every Lakshmi Kamala is unique, the replacement may vary slightly in design or finish.
🚫 Non-Returnable Items
- Customized or special-order pieces
- Products returned without prior approval
- Items damaged due to customer misuse
📌 Cancellations
- Orders can only be canceled before shipment.
- Once shipped, the order cannot be canceled, only returned (if eligible under this policy).
📞 Contact Us
For any questions about our Return & Refund Policy, please reach out:
📧 Email: support@kathasala.com
📞 Phone: +91-9741355623